Refund Policy
Last Updated: May 23, 2024
At Jara Deal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure you have a positive shopping experience.
1. Refund Eligibility
– Time Frame: Refund requests must be submitted within 30 days of the delivery date.
– Condition: Items must be unused, in their original packaging, and in the same condition that you received them. Items that are damaged, altered, or missing parts for reasons not due to our error may not be eligible for a refund.
– Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
– Perishable goods (e.g., food, flowers).
– Custom-made or personalized items.
– Clearance or final sale items.
– Downloadable software or digital products.
– Gift cards.
3. Refund Process
Step 1: Contact Us
Email our customer service team at refunds@jaradeal.com or call +234 (802) 3333-1214 to initiate a refund request. Provide your order number, the item(s) you wish to return, and the reason for the return.
Step 2: Receive Return Authorization
Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
Step 3: Ship the Item
Pack the item securely in its original packaging and include the RMA number inside the package. Ship the package using a trackable shipping method to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
Step 4: Inspection and Approval
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
4. Processing Refunds
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
5. Late or Missing Refunds
If you have not received your refund within the expected time frame, please follow these steps:
1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at refunds@jaradeal.com.
6. Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item. This ensures the fastest processing time and availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at refunds@jaradeal.com or +1 (800) 123-4567. We will arrange for a replacement or refund and cover the cost of return shipping.
8. Contact Us
For any questions or concerns regarding our refund policy, please contact us:
Email: refunds@jaradeal.com
Phone: +234 (802) 333-1214
Thank you for shopping with Jara Deal. We value your business and are committed to providing you with the best possible service.